Why is it so difficult for a person or an organization to improve?

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In the advertising case study, the unexpected “V” shaped pattern in the plot of advertising dollars versus sales indicated what?

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The primary goal of process mapping is to:

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Refer to Figure 3.21 and choose the correct statement for the measurements

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Use of subject matter knowledge is a key aspect of the Statistical Thinking Strategy discussed in Chapter 2. For which of the following case studies in Chapter 4 was this principle NOT clearly applied?

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In evaluating data on our process outputs, four characteristics we might investigate are: central tendency, variation, shape of distribution, and stability. Which of the following tools would be most helpful to determine the shape of the distribution?

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What does it mean if capability index C_p is less than 1?

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A comparison between the C_p and C_pk for a process would find which of the following to be true?

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Non-random and unpredictable patterns on a control chart indicate:

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The histogram below showing ages of credit card holders displays what type of distribution?
 

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Results of regression analysis are often abused in the following ways:

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The best way to evaluate the validity of a statistical model is:

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Process models are used to:

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Tips for building useful models include:

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George Box tells us “all models are wrong but some are useful”. By this comment he means:

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In every experiment there is experimental error.  Which of the following statements is true?

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This technique is used to eliminate the effects of nuisance factors (e.g., machines, day of week, and season of year) from an experiment.

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The basic reason for randomness of sampling in design of experiments is:

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An aspect of good experimental strategy is to study the effects of the variables   
(Xs) over a wide range. This strategy increases the chances that effects will be found because:

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Given the plot below, what might you suspect about factors A and B?
 

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We ran a taste-test to see which soft drink employees in our company prefer. We had 100 employees, selected as randomly as possible, taste test two brands and determine which they preferred. Which of the following would be a reasonable statistical analysis to determine if there is a clear preference among our employees?

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We are conducting a poll for the mayoral election of a medium sized city, and found with one week before the election that the Democrat candidate is leading with 52% planning to vote for her, 46% planning to vote for the Republican, with 2% not sure. The 95% confidence interval for proportion planning to vote for the Democrat is +/- 3%. Based on this information, and making reasonable assumptions, which of the following statements is correct?

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For which of the following scenarios am I most likely to utilize a Chi-squared test?

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Based on a regression model, I have developed a 95% prediction interval for the time it will take me to run a mile under specific conditions (weather, what I have eaten & drank, running shoes used, and so on). This interval goes from 5.2 minutes to 6.1 minutes. Which of the following could be an accurate description of this interval?

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I have calculated an interval to document the uncertainty in my estimate of the long-term standard deviation I will experience in time to pay invoices in my business going forward. Baaed on this information, this should be considered what type of interval?

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