Identify and list the causes of communication failure discussed in the chapter. Provide an example of one these communication failures that you have…

Identify and list the causes of communication failure discussed in the chapter. Provide an example of one these communication failures that you have experienced.
Describe the situation.
What were the results?
How could you avoid repeating the situation in the future?
Hint: please use these points to these questions
Reason to communications failure
Inadequate Information
· Lack of information
· Wrong information
· Leads to ineffective work
Information Overload
• Employees can be overwhelmed by information
• Top management overcompensates for lack of information
Poor-Quality Information
• Readily available information may be of little use
• Available information can be poor in quality
• Outdated
• Erroneous
• Misleading
• Overemphasized
• Disorganized information
Poor Timing
• Right amount of information at the wrong time
• Timing is as important as quantity or quality
Lack of Feedback or Follow-up
• Receiver does not recognize that a response is expected
• Receiver does not bother to reply
• Waste of time
• Waste of effort
Problems with Channels
Point 1 – Communication channels
• Face-to-face conversation
• Telephone
• E-mail
• Letters
• Public speeches
• Memos
• Real-time videoconferencing
• Skype
• Social networking sites
• Company intranets
Point 2 – Problems
• Selection of wrong channels
• Informed collectively
Incompetent Communication
Point 1 – Communication skills
• Necessary in today’s professional world
• Some organizational members do not possess the skills
Point 2 – Reason for incompetency
• Inappropriate grammar or vocabulary choices
• Hasty e-mails
• Unprepared for meetings
Ineffective Goal Setting
Point 1 – Goal setting
• Important skill in effective communication
• Realistic goals would be to turn in assignments on time
Point 2 – Ineffectiveness
• Communicator wastes the opportunity
• Communicator becomes disappointed
Communication Anxiety
Point 1 – Anxiety
• Hampers the ability to think
• Effectiveness of efforts at risk
Point 2 – Causes
• Using advanced technology
• Technology gap
Cultural Barriers
Point 1 – Cultural barriers
• Contributes to communication failure
• Biases and prejudices
Point 2 – Elements for effective organization communication
• Sensitivity
• Understand cultural differences