Question 1
In what area does General Motors earn its highest return on capital?
selling cars
selling logo merchandise
financing
selling racing
post-sales parts and service
Question 2
A key feature of scientific management is that workers are limited only by __________.
machinery
co-workers
their job description
their tools
their physical ability
Question 3
Decisions regarding which of the following are not part of the production process structure?
management policies
facilities
robots
flow of goods and services through the facility
flexible manufacturing system (FMS) machines
Question 4
Suppose that a plant has a daily productivity of 0.85 parts per employee? What can we conclude?
the plant must be very labor-intensive
the plant is not earning profits
the plant must be highly automated
the plant should lay off workers
nothing
Question 5
Highly labor intensive services are called _____________ .
pure services
mixed services
mixed manufacturing
quasi-manufacturing
quasi-services
Question 6
What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations?
CAD
AGV
AS/RS
FMS
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