Identify problem-solving techniques that would use as well as a conflict-resolution strategy that would effectively solve the problem below.
Supertowne (a fictitious organization) is a nationwide superstore. The board of directors and leadership has decided to expand Supertowne by adding stores to both Canada and Mexico. Their long-range plans include expansion into many other countries. You are charged with the development of a store in Canada.
You have several team members from both the U.S. and Canada working with you. For the most part your team works together with very little conflict. However, one of your U.S.-based employees, Matt, has been arguing with Mary, a Canada-based employee. Mary expects Matt to provide certain officials with gifts (along the lines of expensive liquor or cigars). Mary has explained that this is common practice when doing business in Canada.
Their arguments have escalated rapidly and recently grew into a shouting match during which Matt accused Mary of expecting Supertowne to participate in bribing officials. Mary denied the accusation. Both are now refusing to work together. Their conflict is impacting your entire team and causing team members to take sides.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
Read moreEach paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.
Read moreThanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.
Read moreYour email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.
Read moreBy sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.
Read more