Communicating Process Change

Overview

Changes in business process require careful communication for several reasons. First, businesses often rely on processes being carried out in a specific way, both to ensure quality results and to protect the business from costly errors. Second, everyone involved may have their own expectations, and leaving out a step or failing to clarify some aspect of the process may lead to different employees taking different approaches. Finally, while process changes may seem obvious to those who initiate them, the reason for the changes may not be obvious to all employees involved. For all of these reasons, misunderstandings, missteps, and errors can multiply rapidly when the desired approach is not absolutely clear.

Imagine that you are the person responsible for communicating a change in a business process that affects all customer service representatives in a particular business. The four facts detailed in the Four Facts for Process Change in the Resources section outline the situation, which you must address by preparing a precise, accurate communication. Your assignment is to create a clear, precise communication statement (a memo) for announcing a set of changes in an organizational process.

Instructions

To complete this assignment: 

1. To complete this assignment:
   1. Start your assignment with your specific topic from “Focusing on a Specific Topic.”
   2. Follow this with a one-page analysis and the resources you utilized to reach your conclusions.
   3. Write a communication of your change in work evaluation, intended for the managers of the customer service representatives who are affected. This evaluation should be 3–5 sentences and address why the KPI (key performance indicator) is not working and what needs to change.
   4. Your assignment will be scored on the following criteria:
   5. Identify a specific change in responsibility of a functional area in a business.
   6. Analyze the purpose of a change in a business process.
   7. Summarize the purpose of a change in a business process to those in a related role in the business.
   8. Communicate using appropriate spelling, grammar, usage, and mechanics.
   9. Refer to the Communicating Process Change Scoring Guide to ensure that your work meets the grading criteria for this assignment.
      Assignment Requirements
   • SafeAssign (optional):
     • Submit your composition to SafeAssign as a draft.
     • Review the report. (You may ignore any template matches.)
     • Make appropriate changes as needed before submitting your composition to your instructor for grading.
   • Written communication: Written communication is free of errors that detract from the overall message. Use spell check in Word to confirm spelling and grammar.
   • Font and font size: Times New Roman, 12 point.
   • Length of paper: 1–2 page memo, double-spaced.
   • Due date: Assignment must be submitted to your instructor no later than midnight Central time on Sunday.
   • Submit your assignment for grading by doing the following:
   • Click the linked assignment heading.
   • Attach your file.
   • Click Submit. You will know your submission was successful by looking in the Submitted section of the My Grades area.
   • Note: Your instructor may also use the Writing Feedback Tool to provide feedback on your writing. In the tool, click the linked resources for helpful writing information.
     Resources
   • Communicating Process Change Scoring Guide.
   • Writing Feedback Tool.
   • Four Facts for Process Change.
   • SafeAssign.
2. By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign™ services in accordance with the Blackboard Privacy Policy; (2) that your institution may use your paper in accordance with your institution’s policies; and (3) that your use of SafeAssign will be without recourse against Blackboard Inc. and its affiliates.
3. Institution Release Statement

1. To complete this assignment:
   1. Start your assignment with your specific topic from “Focusing on a Specific Topic.”
   2. Follow this with a one-page analysis and the resources you utilized to reach your conclusions.
   3. Write a communication of your change in work evaluation, intended for the managers of the customer service representatives who are affected. This evaluation should be 3–5 sentences and address why the KPI (key performance indicator) is not working and what needs to change.
   4. Your assignment will be scored on the following criteria:
   5. Identify a specific change in responsibility of a functional area in a business.
   6. Analyze the purpose of a change in a business process.
   7. Summarize the purpose of a change in a business process to those in a related role in the business.
   8. Communicate using appropriate spelling, grammar, usage, and mechanics.
   9. Refer to the Communicating Process Change Scoring Guide to ensure that your work meets the grading criteria for this assignment.
      Assignment Requirements
   • SafeAssign (optional):
     • Submit your composition to SafeAssign as a draft.
     • Review the report. (You may ignore any template matches.)
     • Make appropriate changes as needed before submitting your composition to your instructor for grading.
   • Written communication: Written communication is free of errors that detract from the overall message. Use spell check in Word to confirm spelling and grammar.
   • Font and font size: Times New Roman, 12 point.
   • Length of paper: 1–2 page memo, double-spaced.
   • Due date: Assignment must be submitted to your instructor no later than midnight Central time on Sunday.
   • Submit your assignment for grading by doing the following:
   • Click the linked assignment heading.
   • Attach your file.
   • Click Submit. You will know your submission was successful by looking in the Submitted section of the My Grades area.
   • Note: Your instructor may also use the Writing Feedback Tool to provide feedback on your writing. In the tool, click the linked resources for helpful writing information.
     Resources
   • Communicating Process Change Scoring Guide.
   • Writing Feedback Tool.
   • Four Facts for Process Change.
   • SafeAssign.
2. By submitting this paper, you agree: (1) that you are submitting your paper to be used and stored as part of the SafeAssign™ services in accordance with the Blackboard Privacy Policy; (2) that your institution may use your paper in accordance with your institution’s policies; and (3) that your use of SafeAssign will be without recourse against Blackboard Inc. and its affiliates.
3. Institution Release Statement