Watch the video below and Take Notes.
Then write a 2 page describing what you liked or disliked about this video and then tell me about a good or poor customer service experience that you have experienced.
Criteria:
2 page in APA format
12 pt. font, double Spaced
Cite and reference your sources (research how to cite in APA format)
Must include a Title Page (but will not be counted as part of your two pages)
“Title page” must include the identifying information below:
Student Name – Jane Doe
Assignment #
Cerritos College
BA118-Retail Management
Instructor: Name
Date:
Attach your word doc. to assignment #1 in class
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