Question

M05/06 Quiz: Chapter 5 and 6 Quiz

Question 1

A disciplined approach to solving quality problems before the design phase of a product is called:

benchmark.

quality function deployment.

a production standard.

systems approach.

Question 2

A strategy for continuously improving performance at every level, and in all areas of responsibility is called:

total quality product

total systems approach

total quality control

total quality management

Question 3

Decision points and competitive moves are elements of ____________.

a simulation

the Delphi technique

a decision tree

payback analysis

Question 4

What technique is used to keep employees aware of changes in the critical numbers used to measure a company’s processes?

scoreboarding

self-help seminars

benchmarks

empowerment

Question 5

The terms __________ are often used interchangeably.

problem solving and decision making

organizing and staffing

opportunity and decision making

problem solving and organizing

Question 6

Statistical process control (SPC) is the use of statistical tools and methods associated directly with:

total quality management.

continuous-improvement process (CIP).

total quality control (TQC).

statistical quality control (SQC).

Question 7

Within the TQM environment, suppliers and customers are thought of as ________ partners.

controllable

buying

external

absolute

Question 8

Within any market, the product to meet or beat in terms of design, manufacture, performance, and service is called a(n) __________.

benchmark

classic

dark house

accolade

Question 9

Statistical process control (SPC) is the use of tools and methods to determine if a process is in control (____________) or out of control (____________).

predictable; unpredictable

operating; not operating

qualified; quantified

acceptable; unacceptable

Question 10

Basically, a(n) ____________ is a judgment reached after consideration.

decision

inference

situation

fact

Question 11

Using an old poker card playing expression, “you’ve got to play the cards you’re dealt,” relates most closely to which decision-making term?

decision tree

groupthink

brainstorming

satisfice

Question 12

Positive partnerships with vendors and suppliers are based on ____________ and __________.

needs, desires

openness, trust

time, commitment

quality, price

Question 13

After all bills are paid, the financial “remains” from sales result in:

financial obligations.

profitability.

long-term commitments.

quality.

Question 14

Brainstorming allows for and encourages group members to address ____________.

decisions

alternatives

evaluations

criticisms

Question 15

A manager that asks the following question, “What specific empirical research evidence do you have to support your conclusion?” would be a proponent of which decision-making model?

nonrational

intuitive

predisposed

rational/logical

Question 16

Which of the following is not an important contributing factor of successful brainstorming?

no interruptions

feeling of freedom of expression

no idea is too outlandish

groupthink

Question 17

Ignorance, prejudice, bias, limited experience, and greed are all near-sighted management approaches to which term relating to decision making?

funnel syndrome

tunnel vision

astigmatism

farsightedness

Question 18

A clear, concise, written declaration of an organization’s central and common purpose is defined as a(n):

vision.

value.

mission.

core value

Question 19

Quality features originate with an organization’s __________.

users

all of the above

external designers

customers

Question 20

The initial step in the decision-making process is to ____________.

decide on your resources

consolidate alternatives

look at the alternatives

define the problem