Need help preparing a lean management project proposal/ presentation.
ICYC – dental ranking #1 in customer service complaint
Complaints: low moral in staff, burnout/ staff shortage, scheduling difficulties, wait time/access to care, and ineligible for dental care -Veteran must be 100% service connected to receive this care.
New Implementations: Extended hour clinics (Wed- open access clinic, Saturday morning clinic ending at 1:30, and afternoon clinics on Wed& Thurs. We hired 2 dentist, 1 hygienist, and 4 dental assistance to assist with burn out, the criteria for dental care can not be change it comes from the VISN, ICYC initiative and rewarding employees for excellent customer service (incentive for employees like compensatory time. Wait time / access – Kiosk check in system and community care for veterans who qualify
Possible examples I researched:
There are numerous examples of completed Six Sigma projects across a wide range of applications in healthcare. Some examples include using the methodology to improve service cycle time, reduce patient wait time, reduce medication errors, streamline nursing workflow, optimize the use of technology, reduce length of stay, improve the billing process and increase capacity for patients.
It is difficult to provide a great deal of depth in an email response, but at a very high level, here are a few projects and results:
-Midwest hospital reduced patient wait time in ED by over 40%
– To improve perioperative services, one hospital focused on scheduling, length of stay and pre-admission testing. Projects resulted in turnover times reduced by 50-60%, higher surgical staff satisfaction and 6% increase in case capacity yielding $1.7m annually.
– 500 bed hospital improved MR capacity adding 5 slots per day with potential for $437,500 annually in additional revenue
-East Coast health system reduced average CHF length of stay from 6 to 4 days, also improving patient education and chart consistency as part of the project
I would be happy to provide more detailed information on projects and results via email at @med.ge.com”>carolyn.pexton@med.ge.com.
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