Eth/321 change management and implementation week 2
Read the following scenario about Kaiser Permanente’s Innovations Consultancy section from Ch. 12, “The Effective Change Manager: What Does It Take?,” of Managing Organizational Change: A Multiple Perspectives Approach: Scenario: Kaiser Permanente’s Innovations Consultancy Lew McCreary (2010) describes how Kaiser Permanente, a managed care consortium based in Oakland, California, has developed a novel approach to innovation and improvement. The company set up its own […]